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We are committed to delivering products quickly to your home thanks to our various carriers (the Colissimo Post in 4 working days maximum (often faster), DPD, GLS, TNT, UPS, Relay Point, Chrono 24h ...).
Depending on the carrier and the delivery method chosen, the lead times may vary and often be shorter, but you must rely on an average time of 5 working days maximum, to be sure to be delivered on time.
Feel free to contact us for any questions about this, by phone or email.
What to do if I am not present at the delivery of my parcel?
If you are not present at the delivery of your parcel, the carrier will leave you a notice to inform you, directly in your mailbox.
He will certainly return to deliver at a later date, or you will have to contact him to reprogram a new delivery.
Sometimes, after Several absences, some carriers deposit your parcel in a relay point, close to your home.
It will therefore be necessary to recover it near you.
We are not responsible for parcels sent and forwarded by the carrier but we can act to help you in case of problem.
If you are in this case, do not hesitate to contact us.
The transport of your parcel
The parcels are oversized, protected and are usually shipped within 48 hours worked upon receipt of your payment and preparation of your order.
Particular or unavailability of one or more products, the ordered products will be delivered at once.
All our parcels are delivered with signature, if it is not the case, this will be indicated.
The price of the delivery includes the follow-up and the insurance. Whatever the mode of expedition chosen, we will provide you as soon as possible a link which will allow you to follow the delivery of your parcel online.
The shipping costs include also packaging, handling and postage.
They can contain a fixed part and a variable part according to the price or the weight of your order.
We advise you to group your purchases in a single command!
This is to avoid the single shipping costs for each order, for example for Christmas ...
A good technique also is to buy bundled!
You can have a package delivered to another address (gift for example).
The billing address will be different from the shipping address and the shipping costs will be calculated according to the delivery address indicated.
Warning: we can not unfortunately group two separate recipient orders and you will have to pay shipping costs for each of them (This will be 2 separate orders delivered to 2 different addresses).
It is therefore more advisable to group your purchases with your friends or family in a single order!
Your package will be shipped at your own risk, special care will be taken to the package containing fragile products.All our packages are delivered oversized and protected.
If you have any questions about the delivery or want more details, do not hesitate to contact us.
Prices for the delivery of your order
Price for metropolitan France according to the weight:
Next carrier, this will be indicated during the ordering process according to the chosen delivery formula.
Delivery for France in 72h maximum after preparation of your order (1 working day max of preparation) .
Free shipping for France from 150 € of purchase!
Price for Belgium next the weight:
Next carrier, this will be indicated during the ordering process according to the formulas Delivery in Belgium within 72 hours maximum after preparation of your order (1 working day max of preparation).
Free shipping for Belgium from 150 € purchase!
Price for other countries:
For European non French speaking countries, but if you speak French or English, you can contact us by phone or mail, we will contact you indicate the shipping costs of other countries not listed here.
The return or exchange of your parcel
You have legally a 14 days withdrawal period to return an item purchased on shop.bleu-de-lectoure.com.Lors delivery, we invite you to check your package before signing the carrier's voucher.
This shows that a product or your order has arrived in poor condition.
Despite our best efforts to offer you the best possible service, if an item is missing or your product is delivered damaged when you order, we will do necessary to replace it for free or refund you in full as soon as possible. We will take care of the return costs in this case.
In some cases (error on your part in your order or comfort), we will be able to exchange or refund your product but the return costs of it will remain your responsibility.
shop.bleu-de-lectoure.com has the right to refuse the returned item if it is not salable as is (damaged article, misuse, no packaging ...) .The refund of the balance will be done within 30 days maximum from the retractation.
Here is the return address where we return your items:
Les Bleus Pastel Lectoure
55 rue Alsace Lorraine
32700 Lectoure (France)
For all that concerns the return of your package, we invite you to contact us in advance via our contact form.
We will thus study your needs together and we will offer you an adequate return solution.
Good shopping on bleu-de-lectoure.com!